Customer Service
- Shipping & Delivery
- Privacy & Security
- Cancellations, Returns & Replacements
- Viewing Orders
- Updating Account Information
- Phone Hours
- Shipping & Delivery
- Shipping is calculated based on FEDEX Ground rates. Items shipping freight will be subject to freight surcharges
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Here at Hot Water Deals we devised a strategy to combat damaged packages. Each Hot Water Deals order is custom packed by our expert warehouse team to ensure protection of your valuable items. Then to go the extra mile, we inspect everything before it leaves the warehouse. This way you the consumer know you are getting your product with extra care at a still highly competitive price.
However, because things can still occasionally go wrong we ask that you inspect your packages as soon as you receive them so that claims may be made in a timely and expedient fashion and replacements/returns can be facilitated quickly.
99% of our orders are shipped same or next day. Orders are shipped by FedEx Ground. If you need expedited service, please email us and we shall do the needful and make it happen.
Delivery Inspection & Refusal: Please inspect your delivery thoroughly before signing any acceptance documents. Should your order appear damaged upon delivery, you can refuse it. You must call our service team immediately to expedite a resolution. Delivery refusals for reasons other than freight damage will subject the customer to restocking fees and return freight charges. Customers who delay delivery for motor freight items will be subject to daily storage fees by the freight company. - Privacy & Security
- Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
We use the personal information you provide for internal purposes, informing you of our new products, services and offers, and providing you with information from and about us. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are called “Approved Partners”. On occasion, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
We may also combine information you give us with publicly available information and information we receive from or cross-reference with our Approved Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management and promotional services. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, us or others. We may also disclose your personal information when we believe the law requires. - Cancellations, Returns & Replacements
- Cancellation Policy: Please email us at customerservice1@homeproductstogo.com with your cancellation or change information. Because cancellations and changes are time-sensitive, please call us as soon as possible to alert us to the situation. A member of our Service Team will send you an email confirming your cancelled order. Please allow us sufficient time to check with our suppliers, distributors and factories to see if the order is able to be cancelled—shipments in transit qualify as non-cancellable.
Return Policy: Please email customerservice1@homeproductstogo.com to enter a Return Request. Processing Return Requests may take up to 15 business days. You'll be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned, will be emailed to the address you gave us when you placed your order. RGA numbers must accompany your return for credit to be issued. Products eligible for return must be in original packaging with all accessories, parts and pamphlets included. Products cannot have been installed and products, as well as the original box, must be in resalable condition. Please pack to insure safe delivery.
Restocking Fees: Please note that standard returns are subject to a 30% restocking fee, as well as associated freight costs. This includes reimbursement for freight charges incurred as part of any free shipping policy, as well as return freight back to the designated warehouse. Orders that are refused (for reasons other than damage, defect or vendor error) after shipping has been processed will also be subject to a 30% restocking fee and any freight charges incurred, round-trip. Customers may also be billed for any re-delivery fees incurred as a result of missed delivery appointments. Returns due to defect, damage or vendor error have no restocking fees.
Refund Policy: We will notify you via email of your refund once the item has been received and inspected. We will do our best to refund you quickly, but please allow us and our distributors sufficient time to complete the return process. Credits can take approximately 14 business days, and will be posted to the original purchasing credit card account. - to.
- Viewing Orders
- You may view all of your existing orders by logging into your account here
- Updating Account Information
- You may view and update your account information such as addresses, telephone numbers, etc. here
- Phone Hours
- Monday - Friday 9AM - 8:30PM Eastern Standard Time